FAQS

What is a UNIVERSAL part? How do I make sure it will fit my car?

A universal part is not a direct part, which means that its specifications (measurements, alignments) are not exactly the same as the one your car requires. It will fit any year, make, and model, but you might need to do some modifications to the part in order to make it fit. This applies to non-accessory items like body parts, brake parts, suspension parts, etc.

To make sure that the universal part will fit your car exactly, take note of your car’s specs carefully before making any modifications. Most of our products come with detailed, easy-to-follow instructions to help you make the necessary adjustments correctly.

Your site banners claim they offer up to X% off on XXX brand part. How do I know it is really on sale?

Once you click on a banner that says a certain part is on sale, the discount is automatically applied to your cart when you check out. You can check the price total in the check out page to see if the discount applied is as advertised.

In case the discount did not apply, clear your shopping cart. Go to the item you want to buy, add it to the cart. Then visit the checkout page and apply the coupon if not yet applied. View the total shipping price to see how much you'll save.

Why does your site say your item is “In Stock” when I order only to find out later that it isn’t? What happens to my order invoice if the item I purchased is not available?

At V Automative LLC, we go to great lengths to make sure that every product we offer on our site is in stock. However, while these cases are rare, there may be times when we are unable to fill an order due to unanticipated demand for a certain product.

When these instances happen, we issue a refund right away and notify you through email. The refund process starts as soon as the problem is determined and will take 5-7 days for the amount to get credited back to your account.

Why can’t I add / remove items from my shopping cart?

Sometimes, when you can’t add or remove items from your cart, it could be that there are some problems with the page or with your Internet connection. In case that happens, clear your cart or refresh the page. Once the page has refreshed, you can add or remove your purchases again. If you still encounter trouble adding or removing items from your shopping cart, you may need to clear your browser’s cache or modify the “Cookies” function of your browser.

Why can’t I log in to my account? I forgot my username and⁄or password. How do I retrieve it?

Login user names and passwords are case-sensitive. Please make sure to log in the exact combination of upper and lower case characters that you registered with.

In order to retrieve a lost username and⁄or password, please provide us with any information you have (i.e. order number, full name, etc.) which we can use to pull up your log in details.

How do I know my transaction is secure?

To protect you from cyber crimes like identity theft and credit card fraud, our site is regularly checked and tested to pass the Comodo Security Scan. A "live" Comodo Safe mark only appears when a web site has passed Comodo Safe standards.

V Automative LLC uses the strongest level of security available in the Internet, called the Secure Socket Layer (SSL) technology. It encrypts information sent through the Internet and ensures that this information maintains its integrity all throughout the transmission. That means only V Automative LLC can read your personal information.